Job Description

Quality Assurance Analyst

JOB-10047719

Anticipated Start Date

October 26, 2026

Location

New York, NY

Type of Employment

Contract Hire

Employer Info

Our client provides top-ranked care, dozens of inpatient and outpatient specialties, and mental health services with a team of highly trained and caring medical professionals who are compassionate, culturally competent and patient centered. Their vision is to be a fully integrated health system that enables New Yorkers to live their healthiest lives. Many of their roles are temp-to-hire, giving our client and our candidates the opportunity to ensure they are the right fit for a full-time position, as this comes with career advancement opportunities and excellent benefits. In fact, over 30% of our candidates have converted to full time positions at our client.

Job Summary

We are looking for individuals to join our client’s team as Quality Assurance Analyst. Under direction of the Associate Executive Director (AED), the Quality Assurance Analyst (QAA) will support the quality review and evaluation of care coordination (CC) records. The QAA will assume responsibility for supporting the Division's quality improvement initiatives and compliance with regulatory requirements. The QAA will be responsible for the completion of care coordination chart audit activities, execution of corrective action plans, and support in development of training materials designed to remove any perceived gaps. The QAA will support the management of incident reporting and fair hearing activities/data and is primarily responsible for processing all case enrollment status changes in the Electronic Medical Record (EMR) for our care management agency.

Job Description

• Conduct regular independent reviews for the NYCH+H care management agency using standardized chart review tool(s) to review documentation activities (charts) for quality, completeness and compliance with all federal, state, local, and agency regulations.
• Assist with the execution and monitoring of written action plans that identify a specific, measurable, attainable set of activities designed to improve any deficits observed in documentation/records in collaboration with the quality manager.
• Monitor the completion of corrective action chart reviews and escalate any past-due or clinically compromising outcomes to the quality manager to ensure resolution is achieved.
• Review and track all incoming incident, grievance, complaint and fair hearing reports to ensure accuracy and completeness. Ensure that documentation around the incident, grievance, and/or fair hearing is conducted accurately. Escalate reports that require further investigation to manager for review. Complete chart reviews for any incidents, grievances, and fair hearing and verify that recommended follow up/corrective action is completed by target dates as appropriate to federal/state/local policy.
• Enters all received incidents and complaints in the proper system of record (e.g. VOICE, department tracker). Maintain and prepare metrics reports to demonstrate trends in incidents/complaints.
• Participate in and document incident, grievance, and complaint case conferences to provide support and guidance to team; ensure that patients are connected to appropriate levels of care and that all required/supporting documentation is on record as needed.
• Co-author quarterly QAPI Board Report showcasing divisional progress across KPIs and Objectives & Key Results (OKRs). Support tracking of all needed report metrics and follow up with business leaders.
• Support Divisional QAPI committee preparation (e.g. tracking attendance, agenda development, minutes, follow up action items, etc.).
• Maintain positive partnerships with all colleagues and team members (inter and intra departmental). Support the design of shared programmatic goals and development/application of interventions and projects to achieve those goals.
• Support development and delivery of staff training/education as needed to improve QA/QI outcomes. Support the development and implementation of new policies, processes and procedures designed to improve the overall workflows.
• Participate in creation and implementation of needed trainings to support Care Management Agency in deficient areas. Assist in monitoring attendance of required trainings and conducting follow up with agencies not in compliance.
• Extract patient satisfaction survey data from Press Ganey portal and provide data processing, staging, and analysis for delivery to identified manager(s).
• Maintain expertise in working within the assigned Electronic Health Record System(s) of the agency.
• May attend outside meetings or conferences and or other duties as deemed necessary.
• Other duties as assigned.

Skills Required

• Three years’ experience

Must have healthcare background and the below skills:

• Project Management
• Critical Thinking
• Manage Large Datasets
• Analytical
• Performance Improvement management
• Preparing Board Report

Education/Training/Certifications

• High School Diploma/ GED

Additional Requirements

• Shift Time: 9:00 AM-5:00 PM; Monday to Friday 8 hours a day

  Pay Rate

• $30 - $35 per hour, based on experience, skills, and market factors

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.

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